Get in Touch With Us

Got a question about how we rank the highest payout online casinos, spotted something that needs updating, or want to flag a concern about a listing? This page tells you how to reach us and what happens once you do.

How to Reach Our Team

Email is the best way to contact us. Write to [email protected] and a member of our editorial team will read your message personally — we don't rely on automated replies to stand in for a real response. Include a short line on the nature of your enquiry so we can route it to the right person and get back to you faster.

We aim to reply within two working days, though this can stretch slightly during busier periods. If your message concerns a correction or a time-sensitive issue with a listed operator's offer, please say so in the subject line.

What You Can Contact Us About

• Questions about our rankings — If you want to know why an operator such as Raging Bull or Uptown Aces sits where it does in our highest payout comparisons, or how we weigh factors like RTP and withdrawal speed, ask us directly.
• Corrections — Bonus terms, wagering requirements and payout policies at U.S. online casinos change without much notice. If you find something on the site that looks out of date, we want to know so we can check it.
• Payment and withdrawal questions — If you have run into a specific issue with a deposit or withdrawal method — ACH transfer, crypto, debit card or e-wallet — at a casino we cover, let us know the details. We can't resolve disputes with an operator directly, but reader reports help keep our reviews honest.
• Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message and we will point you toward appropriate self-exclusion tools and state or national support services.
• Partnership or editorial enquiries — If you represent a licensed operator or a relevant organisation, introduce yourself and outline what you have in mind. We're clear that any commercial relationship never decides how a casino is ranked.
• General feedback — Ideas for topics we should cover, including on our non-GamStop casino comparisons, are always welcome.

What to Include for a Faster Response

A little detail up front saves back-and-forth later. Where relevant, try to include:

1. The name of the casino or page your message relates to
2. What you were trying to do — claim a bonus, make a withdrawal, verify your identity — and where it didn't match what we described
3. Roughly when this happened, so we can check whether terms have since changed
4. Any screenshots or reference numbers, if you have them and are comfortable sharing them

We don't need account passwords or full card numbers — never send these to us or to any casino support channel by email.

What We Can and Can't Help With

We're an independent comparison site, not a casino operator, a payment processor or a regulator. That means we can offer guidance and pass on feedback, but we can't process withdrawals, override an operator's bonus terms, or resolve an account dispute on your behalf. For those, the fastest route is usually the operator's own customer support channel, which we list in our individual casino reviews.

What we can do is investigate patterns. If several readers report the same issue with a listed operator — slow payouts, unclear wagering requirements, or a KYC process that drags on — that feeds directly into how we describe that casino going forward.

A Note on Responsible Gambling

If gambling has stopped being enjoyable, or is affecting your finances or wellbeing, please reach out to us and we'll direct you to responsible gambling resources and state-level support services. Every U.S. state that regulates online gambling requires licensed operators to offer deposit limits, time-outs and self-exclusion tools — if you're not sure how to access these at a specific casino, ask us and we'll explain what to look for.

After You've Sent Your Message

Once it lands in our inbox, a real person reviews it — not a script. You'll get a direct reply, not a canned one, and we'll follow up if we need more information to look into what you've raised. Thanks for taking the time to reach out; reader feedback is part of how we keep our reviews accurate.